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faqs

PAYMENT & REGISTRATION QUESTIONS

We accept all major credit cards, purchase orders, and checks. Registrations must be completed online.

Reservations may be cancelled 30 days prior to the registered training date. Cancellations made after this deadline will not be given refunds, and the registrant(s) will be responsible for paying the registration fee in full. Registrants who reserve their spot via purchase order will still be invoiced for and required to pay the full fee, even if they do not attend the training. No refunds will be issued for no-shows. You must contact us prior to the conference to cancel.

Reservations may be cancelled 30 days prior to the registered training date. To receive your refund, please submit your cancellation by logging into your registration confirmation page (you will need your confirmation number). After logging in select “cancel”. It may take 1-2 business days for refunds to be processed to your credit card. For additional questions regarding cancellations, please email training@ronclarkacademy.com

Yes, you can change the date that you are scheduled to attend. Please email jcollins@ronclarkacademy.com with your confirmation number and the new date that you would like to attend. 

Registrations may be transferred to another person within your organization for no fee. Transfers may be completed online by logging into your registration confirmation page and assigning a new name and email address to the registration. The deadline to make changes is 48 hours prior to the event. 

Yes, we do accept purchase orders to hold a registration. A copy of the purchase order must be submitted within 30 days of the registration. Purchase orders can be emailed to oliver@ronclarkacademy.com or faxed to 678-651-2121. Please make checks payable to: The Ron Clark Academy
ATTN: Educator Training, 228 Margaret Street SE, Atlanta, GA 3031

Credit cards are processed online after you have submitted all the necessary information. You will know your if credit card has been processed or declined at that time. If you need an additional receipt sent to you at any time, please email training@ronclarkacademy.com

Payment is due at the time of registration. If you do not attend the conference and did not cancel per instructions above, your payment will not be refunded. If you hold your registration with a purchase order and do not show, you will still be invoiced for your registration. For any other questions, please email training@ronclarkacademy.com

All training fees are used to provide scholarships for the students who attend the Ron Clark Academy; therefore, group discounts or individual discounts will not be available.

No problem, you may still register online to reserve your seats. Simply enter a place holder name (or “tbd”) and use your email address for your ticket. Our registration system allows you to edit your registration and update names at any time. We will send out emails prior to the event with important information, so be sure to update the name and correct email address of the attendee 48 hours in advance of the event.

You have the ability to make changes by logging into your registration confirmation page.
Your will be asked for your confirmation number.

If you were issued a payment credit, then please send an email to jcollins@ronclarkacademy.com.  We will take care of registering you for the new date and applying your payment credit to the new registration.

All payment credits that were issued from January of 2019 through May of 2021 are valid until June 30, 2022. However, because our dates fill up quickly, we encourage you to register as soon as you have selected your desired date.  If you need to check the status of your payment credit, then please send an email to jcollins@ronclarkacademy.com

Your email providers do the best they can to filter spam, but sometimes the systems mistakenly block emails that you would like to receive. We ask that you please add us to your trusted list of senders, contacts or address book. 

If you do not see an email from training@ronclarkacademy.com in your inbox, our email may have mistakenly been sent to your spam folder. Please open your spam folder and check to see if you have an email from training@ronclarkacademy.com. If you do, please open it and mark the email as “Not Spam.”
We process registrations in a ticketing system. With that in mind, we cannot produce group invoices due to each ticket being separate. We apologize for the inconvenience this creates.

covid testing policy

If you are traveling as a group and someone in your group tests positive, the entire group will not be allowed to enter. However, we will reschedule your visit! There are variants of COVID-19, and we cannot risk the safety of our school and guests by assuming that group travel has exposed everyone to the virus.